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Text Lamb Terms of Service

Effective date: October 17, 2026

These Terms are an agreement between you and Text Lamb ("we" or "us"). They cover Text Lamb, the AI assistant you text ("Lamb"), Text Lamb Family Alerts, and our website, textlamb.com (together, the "Service"). By signing up, texting Lamb, replying YES to Lamb, or using the Service, you agree to these Terms. Please also read our Privacy Policy (textlamb.com/privacy), our SMS Terms (textlamb.com/sms-terms) and how family alerts opt-in works (textlamb.com/sms-opt-in).

In these Terms, "the senior" means the person Text Lamb is for: the person who texts Lamb. "Family" means anyone the senior chooses to include, such as a grown child, relative or friend.

1. What Text Lamb is

Text Lamb is an AI text-message assistant for older adults. The senior texts Lamb from the phone they already have. Lamb can:

  • check a text, email, call-back number or screenshot for signs of a scam, before you click, pay or call back;
  • explain letters, bills and other paperwork in plain words;
  • answer "is this normal?" questions about photos, such as a letter, a bill or a pill bottle;
  • send a daily check-in and reminders, including medication reminders that ask you to confirm;
  • join a family chat: a group text with the senior, Lamb and family members the senior chooses;
  • help with everyday questions.

The senior's chats with Lamb run over iMessage through our messaging provider, Linq. If iMessage isn't available, Linq may use RCS or regular text messages instead. Family alerts are regular text messages (SMS) from Text Lamb's Family Alerts number (see Section 7 and the SMS Terms).

Text Lamb is an invite-only pilot. Features may change, pause or end while we learn what works.

2. Lamb is an AI, not a person

Lamb is a computer program. Your messages and photos are read by AI models (from OpenAI) to write Lamb's replies, and TypeSafe checks messages to route them and review replies for safety and quality. No person reads your messages in real time or acts for you.

AI can be wrong. Lamb can misread a message or a photo, get a date, time or amount wrong, miss something, or say something confidently that isn't true. Check anything important yourself.

  • Scam checks are a second opinion, not a guarantee. Lamb can call something safe that is a scam, or call something a scam that is real. Before you pay, share personal details or call anyone back, contact the company or agency yourself, using a phone number or website you already trust (for example, the number on the back of your card or on an official statement). Never use a number or link from the message you're unsure about.
  • Not professional advice. Nothing Lamb says is medical, legal, financial, tax or other professional advice. Lamb can explain what a letter or a pill bottle label says, but it can't tell you what's right for you. Ask your doctor, pharmacist, lawyer, bank or another qualified professional before you make a decision about your health, money or legal matters.
  • Lamb can't make payments, move money, or call anyone for you.

3. Not an emergency or medical alert service

In an emergency, call 911. Text Lamb can't call 911 or send help, and it doesn't monitor anyone's health or location.

  • Daily check-ins, reminders and family alerts are a convenience. They can be late or not arrive at all, for example if a phone is off or out of signal, because of carrier or Apple problems, or because of an outage on our side or our providers'.
  • Don't rely on Text Lamb as your only reminder for medicine, or for anything that can't be missed. Keep using the routine, pill organizer or alarm that works for you, and follow your doctor's and pharmacist's instructions.
  • A reply to a check-in only means someone replied. No reply doesn't always mean something is wrong, and a reply doesn't mean everything is fine.
  • A family alert isn't a call for help. If you're worried about someone's safety, call them, or call 911.

4. Who can use Text Lamb

  • You must be 18 or older to use Text Lamb, sign up, sign someone else up, be a family alert contact, or pay for a plan.
  • You need a US mobile number. Text Lamb is for use in the United States.
  • During the pilot, you need an invite. We may decline or end an invite at any time.
  • Your phone number is how we know you. Keep your phone secure, and tell us at hello@textlamb.com if you think someone else is using your number.
  • If you give up or change your phone number, reply STOP first, so the next owner of the number doesn't get your messages.

5. Signing up, and signing up someone you love

For yourself. You can sign up on textlamb.com. On the form you agree to get texts from Text Lamb at your number.

For someone you love. You can also sign up someone else, by giving us their first name and US mobile number. When you do:

  • You confirm that you know them and that they're happy for you to give us their name and number. Only give us someone's number if they'd expect to hear from us.
  • Your checkbox on the form covers your own number only. It doesn't give consent for them.
  • Lamb sends them one message asking whether they'd like Lamb's help. Nothing is set up for them until they reply YES themselves. If they reply NO or STOP, or don't reply, nothing is set up and Lamb doesn't text them again.
  • Once they say YES, Text Lamb is theirs. You may pay for it, but you don't control it (see Section 6).

If you're helping someone who may not be able to decide for themselves, please only sign them up if you have the legal authority to make that choice for them and it's in their interest.

6. Your people, your call

Text Lamb belongs to the senior, even when someone else pays for it.

  • Only the senior can turn on or off daily check-ins and reminders, and choose or remove who gets family alerts (up to 3 people). The senior does this by asking Lamb in their own chat.
  • A family member can't set any of this up. If a family member asks, Lamb can ask the senior, and it's up to the senior.
  • Family members can't read the senior's one-on-one chat with Lamb. Text Lamb doesn't track anyone's location and doesn't read the senior's other messages.
  • Family alerts never name a medicine.

7. Text Lamb Family Alerts

If the senior asks, Text Lamb can send short text messages to up to 3 family contacts the senior chooses. A family alert is only ever one of these:

  • a heads-up that the senior hasn't answered a daily check-in;
  • a heads-up that the senior hasn't confirmed a reminder (without naming any medicine);
  • when the senior asks Lamb to, an FYI that a message they got looked like a scam.

Family alerts are never marketing. Each family contact must agree for themselves by replying YES to our confirmation request, and can reply STOP at any time. When the senior adds a contact, the senior confirms they know that person and that the person would want these alerts. The full details, including the exact messages, are in our SMS Terms (textlamb.com/sms-terms) and on textlamb.com/sms-opt-in.

8. Family chat

The senior can start a group text with Lamb and people they choose, for example to look over a letter or a bill together.

  • Everyone in a group can see every message in it, including Lamb's replies and any photos. Think before sharing private details in a group.
  • Only add people to a group who know you and want to be there. Anyone in the group can reply STOP, and Lamb will stop posting in that group.
  • Being in a family chat doesn't let anyone change the senior's settings (see Section 6).

9. Price, free trial and cancellation

The pilot is free. While Text Lamb is an invite-only pilot, we don't charge for it. Billing isn't live yet.

Paid plans later. When paid plans start, they will be subscriptions, paid monthly or yearly. Our proposed prices are on our home page and may change before launch. These Terms don't fix any price.

  • 2-week free trial. A paid plan starts with a 2-week free trial. You can cancel any time before the trial ends and you won't be charged.
  • Before we charge you. Before your trial starts, we'll show you the price, how often you'll be billed, and that the plan renews automatically, and we'll ask you to agree. We'll remind you before your trial ends, and before a yearly plan renews.
  • Automatic renewal. Unless you cancel, after the trial your plan renews automatically each month or each year (whichever you chose), and we charge the payment method on file through our payment provider, Stripe, until you cancel.
  • How to cancel. Text Lamb "cancel my plan", or email hello@textlamb.com. The person who pays or the senior can cancel. A one-word CANCEL is treated as STOP, which stops messages.
  • Refunds. If you cancel after a paid period has started, you choose: keep access until the end of the period you paid for, or end now and get a prorated refund for the unused days. If you don't choose within 24 hours, you keep access until the end of the period. Otherwise payments are non-refundable, except where the law says otherwise.
  • Price changes. If we change the price of your plan, we'll tell you at least 30 days before the new price applies to you, and you can cancel before then.
  • Text Lamb doesn't charge per message. Your carrier's message and data rates may apply.

10. Acceptable use

Please use Text Lamb kindly and lawfully. Don't:

  • use it to break the law, or to harass, threaten, deceive or harm anyone;
  • send spam, or use Text Lamb to send messages people didn't ask for;
  • give us someone else's number, add them as a family contact, or add them to a chat without their permission;
  • try to trick Lamb into contacting people, sending messages for you, or getting around its rules and limits;
  • pretend to be someone else, including pretending to be the senior;
  • try to copy, reverse engineer, overload or break into the Service, or extract how Lamb works, or use Lamb's replies to train another AI;
  • send content that is illegal or that exploits children.

Please don't send full Social Security numbers, full bank or card numbers, or passwords. Lamb doesn't need them.

11. Your content

Your messages, photos and documents stay yours. You give us permission to store, process and use them only to run Text Lamb for you, keep it safe and fix problems, as our Privacy Policy describes. That permission ends when your content is deleted. You may use Lamb's replies for your own purposes. You confirm you have the right to send us what you send, including photos that show other people's information.

12. Other services

Text Lamb relies on other companies, including Apple (iMessage), mobile carriers and our service providers (listed in the Privacy Policy). Their services have their own terms, and we don't control them. Carriers are not liable for delayed or undelivered messages.

13. Suspending or ending the Service

  • You can stop any time. Reply STOP to stop messages. To delete your data, text Lamb "delete my data" or email us (see the Privacy Policy).
  • We may limit, pause or end your use of Text Lamb if you break these Terms, if we need to protect someone, or if the law requires it. Where it's safe and lawful, we'll tell you first.
  • We may change, pause or end the Service or a feature, including the pilot. If we end a paid plan for a reason other than your breaking these Terms, we'll refund the unused part.

14. Disclaimers

We work hard to make Text Lamb helpful and reliable, but the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that Lamb's answers will be correct or complete, that a scam check will catch every scam, or that messages, reminders or alerts will always arrive on time or at all.

15. Limits on our liability

To the fullest extent the law allows:

  • we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost money, lost data or lost profits;
  • we are not liable for missed, late or undelivered reminders, check-ins or alerts, or for decisions made based on Lamb's replies, including scam checks;
  • our total liability for all claims related to the Service is limited to the greater of what you paid us in the 12 months before the claim, or $50.

These limits don't apply where the law doesn't allow them, for example to liability for our gross negligence, fraud or willful misconduct, or to rights you have under consumer protection laws that can't be waived. Some states don't allow some of these limits, so they may not all apply to you.

16. Indemnity

If you misuse Text Lamb or break these Terms (for example, by giving us someone's number without their permission) and someone makes a claim against us because of it, you agree to cover our reasonable costs of that claim, to the extent the law allows. This doesn't apply to claims caused by our own fault.

17. Disputes and governing law

If something goes wrong, please email hello@textlamb.com first and tell us what happened. We'll try to sort it out with you within 30 days. If we can't, either of us may go to court.

These Terms are governed by the laws of the State of Texas and applicable US federal law, without regard to conflict-of-law rules. Any dispute goes to the state or federal courts in Bexar County, Texas, and you and we agree to those courts' jurisdiction. Either of us may instead bring a claim in small claims court where it qualifies. Nothing in these Terms takes away rights you have under the laws of the state where you live.

18. Changes to these Terms

We may update these Terms. If a change is material, we'll tell you by text or email, or on our website, at least 14 days before it takes effect. If you keep using Text Lamb after that, the new Terms apply. If you don't agree, you can stop using Text Lamb and cancel any plan.

19. General

If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a part of these Terms right away, we can still enforce it later. You may not transfer these Terms to someone else without our OK. We may transfer them as part of a merger, sale or reorganization, and the new owner must keep these promises. These Terms, the Privacy Policy and the SMS Terms are the whole agreement between you and us about Text Lamb.

20. Contact

You can reach us, including for legal notices, at hello@textlamb.com.